CANCELLATIONS, RETURNS & EXCHANGES
We want you to feel confident about every purchase. We strongly encourage you to review all product details, including fabric, measurements, care instructions, and sizing, before placing your order.
Our team will be happy to assist you with any queries you may have before making your purchase.
Please note that by completing a purchase, you acknowledge and agree to the terms and conditions outlined below.
CANCELLATIONS
If you wish to cancel your order, you must contact our customer care team within 24 hours of placing the order.
After the 24-hour cancellation window, orders cannot be cancelled.
Orders placed on discounted or sale items are not eligible for cancellation, returns and exchange. All such sales are final.
SALE & DISCOUNTED ITEMS
- Prices and discounts offered during sale periods are exclusive to that particular sale and will not be applicable before or after the sale period.
- Discounts cannot be combined with any other offers, credits, or promotions unless specifically stated otherwise.
- Once an order is confirmed, it cannot be modified or cancelled.
- Products purchased using a credit note are treated as discounted purchases and are therefore not eligible for further returns or exchanges.
- By completing a purchase, you acknowledge and agree to these terms and conditions.
RETURNS
We do not accept returns unless the product received is damaged or incorrect.
If you receive an incorrect or damaged item, please contact our customer care team within 48 hours of delivery with your order number, clear photographs, and a description of the issue.
Upon review and examination of the reported issue, we may offer a replacement, subject to approval.
Any issues reported after 48 hours of delivery will not be considered for replacement, as the package will have remained outside our control for a considerable period of time.
EXCHANGES
In case of a sizing issue, we may offer an exchange for a different size, subject to availability.
If the required size is unavailable, a store credit valid for 6 months may be issued.
For style exchanges, the replacement style must be selected from products currently available on our website. As we work with limited-edition styles and collections, products from older, discontinued, or sold-out collections cannot be selected for exchange.
All exchanges are final and cannot be exchanged or returned again.
We reserve the right to refuse an exchange if the product has been worn, used, altered, washed, damaged, or does not have its original tags and packaging intact.
DAMAGED OR MISSING ITEMS
If you receive a damaged item or discover that an item is missing from your order, you must notify our customer care team within 48 hours of receiving the package.
To help us investigate and resolve the issue, please follow the steps below:
- Notification
Contact our customer care team within 48 hours of delivery and provide:
- Your order number
- Date of delivery
- A brief description of the issue
- Clear photographs of the product and packaging
- Unboxing Video
For damaged or missing-item claims, an unboxing video is required.
The video should clearly show:
- The condition of the package before opening
- The sealed package
- The complete unsealing and unboxing process
- All items received in the package
- A close-up of any damaged area
The unboxing video helps us establish the condition and contents of the package at the time of delivery.
- Additional Proof
Please provide clear photographs of:
- The damaged product
- The packaging
- Any visible damage to the outer package
- The product tags and labels, where applicable
- Retaining the Packaging
Please retain the original packaging and the affected product until the investigation is complete.
We may request additional information, photographs, videos, or the return of the product for inspection.
Claims reported after 48 hours of delivery or claims submitted without the required unboxing video may not be accepted.
Where sufficient evidence of damage or missing items at the time of delivery is not available, the claim may be declined.
INTERNATIONAL ORDERS
We ship worldwide; however, international orders are not eligible for returns or exchanges.
International shipping charges are additional and vary depending on the destination country.
Any customs duties, import taxes, VAT, or other local charges applicable to an international shipment are the responsibility of the customer.
REFUSAL TO ACCEPT SHIPMENT
If a shipment is refused, rejected, left unclaimed, or otherwise not accepted by the customer for any reason, including refusal or inability to pay applicable customs duties, taxes, VAT, or import charges, the order will not be eligible for cancellation or refund once dispatched.
Any costs incurred due to refusal of delivery, return-to-origin, storage, customs handling, or disposal of the shipment may remain the responsibility of the customer.
CREDIT NOTES
- Store credit issued by us is valid for 6 months from the date of issue. Credit notes cannot be used beyond their validity period.
- Credit notes may be subject to a minimum order value and must be redeemed in a single transaction.
- Any unused balance remaining after redemption will be forfeited and cannot be carried forward.
- Credit notes can only be used towards full-price purchases on our website and cannot be combined with any other offer or discount.
- Products purchased using a credit note are not eligible for further returns or exchanges.
- Products received through an exchange are not eligible for any further exchange or return.
HOW TO PROCESS AN EXCHANGE
- Due to the limited quantities of our styles, you must contact our customer care team within 48 hours of receiving your order to request an exchange.
- Once your exchange request has been approved, the product must be shipped back within 7 working days of submitting the exchange request.
- The product must be returned unused, unworn, unwashed, and unaltered, with all original tags and packaging intact.
- Items that do not meet our exchange conditions will be sent back to the customer.
- Items received after the 7-working-day return window may be sent back to the customer without processing the exchange.
IMPORTANT
These policies are subject to change without prior notice.
By placing an order and completing a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.
